AI Agents & Conversational Assistants
Deploy tailored Arabic and English assistants for defined intake, search, and support tasks — grounded strictly in approved information and backed by human escalation.
Who this service fits
- Service businesses receiving repetitive administrative questions or unorganised enquiries outside office hours.
- Real estate or catalog-driven teams wanting structured criteria collection and shortlist preparation for staff review.
- Internal teams needing a permissioned assistant to search approved SOPs, service catalogues, or project records.
Three structured stages from discovery to handover
01 · Define Role & Guardrails
Specify exact tasks the assistant may handle, what it must refuse, and when it hands off to a person.
02 · Ground in Approved Sources
Connect only verified company documents, authorised inventory, or structured FAQs with source timestamps.
03 · Test & Launch with Oversight
Evaluate bilingual responses across edge cases and connect conversation summaries to your team's workflow.
What you receive, what we need, and clear boundaries
Exact deliverables, responsibilities, and any third-party costs are confirmed in writing before work begins.
Scoped deliverables
- Assistant scope definition detailing permitted topics, refusal rules, and escalation triggers.
- Structured knowledge-base preparation from client-approved documents or inventory feeds.
- Bilingual (Arabic & English) assistant configuration on your agreed web or messaging channel.
- Structured summary handoff to your responsible team member or CRM.
- Testing log and prompt/knowledge maintenance handover notes.
What we need from you to start
- Approved, up-to-date service descriptions, FAQs, policies, or inventory records.
- Named human owner or inbox/CRM queue to receive escalated conversations.
- Channel access (e.g., website embed or authorised WhatsApp Business API account).
Scope boundaries & exclusions
- Assistants do not issue autonomous medical diagnoses, legal opinions, investment advice, or binding price commitments.
- In real estate or clinic workflows, licensed brokers or qualified staff remain responsible for verification and final client guidance.
- Model API usage and messaging provider fees are transparent and monitored within agreed limits.
Common questions before scoping
We design assistants around strict source grounding and explicit refusal rules: when a question falls outside approved materials, the assistant captures details and routes the enquiry to your team instead of guessing.
Yes. Responsible delivery means clear disclosure and an easy path to reach a human team member whenever needed.
Related services you can combine in scope
Ready to scope this service around your goals?
Share your objective and current setup, and our Dubai team will outline a clear, practical scope.